Refunds Cancellation Policy

At Bharat Chemical Products, we are committed to providing high-quality products and excellent customer service. We understand that situations may arise where you need to request a refund or cancel an order. This Refund and Cancellation Policy explains the terms and conditions under which you can return products, request refunds, and cancel orders. Please read the policy carefully to understand your rights and responsibilities when purchasing from us.

1. Cancellation Policy

1.1 Order Cancellation by Customer

If you wish to cancel your order, you may do so under the following conditions:
Before Shipment: Orders can be cancelled without any charges if the cancellation request is made before the product is dispatched from our warehouse. To cancel an order, please contact our customer service team as soon as possible, providing your order details and reason for cancellation.

After Shipment: Once the product has been shipped, the order cannot be cancelled. However, you may still return the product according to our Return Policy (see Section 2).

1.2 How to Cancel an Order

To cancel your order:
– Contact our customer support team via email at [Insert Email Address] or by phone at [Insert Phone Number].
– Provide your order number, full name, and the reason for cancellation.
– Once the cancellation request is confirmed, we will send you a confirmation email.

1.3 Refund on Cancellation

– If the order is cancelled before shipment, a full refund will be processed. The refund will be credited to your original payment method within 7-10 business days, depending on your payment provider.
– If you paid by credit or debit card, it may take an additional 3-5 business days for the refund to reflect in your account.

2. Refund Policy

2.1 Eligibility for Refunds

We offer refunds under the following conditions:
Defective or Damaged Products: If you receive a product that is damaged, defective, or different from what you ordered, you are eligible for a refund. You must notify us within 7 days of receiving the product and provide proof (such as photos) of the damage or defect.
Non-Satisfaction with Product: If you are unsatisfied with the product for any reason, you may return it within 14 days of delivery for a refund. The product must be unused, unopened, and in its original packaging.

2.2 Non-Refundable Items

Certain products are not eligible for refunds, including:
– Products that have been used, altered, or tampered with.
– Products purchased during promotional sales, clearance, or marked as “final sale.”
– Perishable items, customized products, or items with short shelf lives.

2.3 Process for Refunds

If you believe you are eligible for a refund, please follow these steps:
– Contact our customer support team by email or phone within the specified time frame (7 days for defective products, 14 days for non-satisfaction).
– Provide your order number, a description of the issue, and any relevant documentation (e.g., photos of damage).
– Our team will review your request and, if approved, we will process the refund within 5-7 business days.

2.4 Conditions for Return and Refund

To qualify for a refund, the product must be returned in the following condition:
– It should be unused, unopened, and in the original packaging.
– It should include all accessories, documentation, and promotional items (if applicable) that were provided with the purchase.

Once we receive the returned product, we will inspect it to ensure it meets the refund conditions. If the product passes the inspection, we will process your refund.

2.5 Partial Refunds

In certain cases, partial refunds may be issued if:
– The product shows signs of minor use or damage that does not qualify for a full refund.
– Some of the original packaging or accessories are missing.

3. Return Process

3.1 Return Initiation

To initiate a return, follow these steps:
– Contact our customer service team within 14 days of receiving your product.
– Provide your order number, name, contact information, and reason for the return.
– If the return is due to a defective or damaged product, please attach photographic evidence.

3.2 Return Approval

Once your return request is reviewed, you will receive an approval confirmation via email. This email will include the return shipping instructions and address.

3.3 Shipping Costs for Returns

– For Defective or Incorrect Products: If you are returning a product due to a defect, damage, or wrong item shipped, we will cover the cost of return shipping. A prepaid shipping label will be provided for you.
– For Customer-Requested Returns: If you are returning a product due to personal dissatisfaction or a change of mind, the customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the product.

3.4 Return Shipping Time Frame

You must return the product within 7 days of receiving the return approval. Failure to do so may result in the rejection of your return request.

3.5 Product Inspection Upon Return

Upon receiving the returned product, we will inspect it to ensure it meets the conditions outlined in this policy. If the product is deemed ineligible for return (e.g., used, damaged, or missing original packaging), we will notify you and return the product to you at your expense.

4. Refund Time Frame

Once the returned product is received and inspected, we will process your refund. Refunds will be issued to your original payment method within 7-10 business days. If you paid by credit or debit card, it may take an additional 3-5 business days for the refund to reflect in your account. In the case of bank transfers, refunds may take up to 14 business days, depending on your bank.

5. Exchange Policy

5.1 Defective or Incorrect Products

If you receive a defective or incorrect product, you have the option to exchange it for the correct product or receive a refund. To initiate an exchange, please follow the steps outlined in Section 3.

5.2 Conditions for Exchange

Exchanges are subject to the following conditions:
– The product must be unused, unopened, and in its original packaging.
– Exchanges are only available for products of the same type and price. If the desired product is out of stock, we will offer a full refund instead.